Returns/Cancel/Guarantees

Returns

  • We do not accept returns on any items.

Guarantees

  • If you have a health issue with a bird please contact us immediately
  • For the Hen Guarantee, if you did not purchase through this site, then your purchase must be registered on our site within 24 hours of purchase. If your pullet turns out to be rooster please contact us immediately and we will take the rooster back and offer you another bird equal to the original purchase price. If you purchased a chick 6 months ago, you will be offered a chick today. It is possible the same breed will not be available. If at anytime we feel unsure of the bird being returned, all deals are off.
  • Large fowl chicks are guaranteed hens but no other breed of chick is guaranteed.
  • Baby geese, guineas, ducks, bantams and turkeys are all straight run.
  • The National Poultry Improvement Plan certifies all of our birds. If you would like to receive a copy of our NPIP number let us know and we will provide it.
  • All hatchery birds are Marek’s and Coccidia vaccinated. Occasionally we purchase birds from local breeders and they are not vaccinated. We will clearly state this before you purchase.
  • I guarantee that if I don’t want to offer a certain guarantee then that’s how its gonna be. This is a private, small and single person operated farm and deals will be changed or revoked at my sole discretion.

If an order must be cancelled due to our fault

  • You will be offered a 100% refund
  • Or you can choose an alternative bird

If you choose to cancel a pre-paid order

  • Any credit card, Venmo or payment fees charged during checkout will not be refunded.
  • Deposits are non-refundable. If you choose to pay in full in advance and then need to cancel, we will refund 50% of the payment. Once you pay a deposit we have now ordered and reserved those birds for you. If you cancel that makes a problem for us with space, time and feed.