Returns/Cancel/Guarantees

This is a private, small and single person operated farm and deals will be changed or revoked at my sole discretion.

Returns

  • We do not accept returns on any items and refunds are never offered on anything.

Guarantees

  • All sales are excluded from any guarantees unless it specifically states they are included.
  • If you have a health issue with a bird please contact us immediately. Please understand that we can not diagnose or evaluate or suggest any medications.
  • The National Poultry Improvement Plan certifies all of our birds. If you would like to receive a copy of our NPIP number let us know and we will provide it.
  • All hatchery birds are Marek’s and Coccidia vaccinated. Occasionally we purchase birds from local breeders and they are not vaccinated. We will clearly state this before you purchase.

Hen Guarantee

  • For the Hen Guarantee, if you did not purchase through this site, then your purchase must be registered on our site within 24 hours of purchase. If your pullet turns out to be rooster please contact us immediately and the rooster must be returned and we offer you another bird equal to the original purchase price. If you purchased a chick 6 months ago, you will be offered a chick today. It is possible the same breed will not be available. If at anytime we feel unsure of the bird being returned, all deals are off. NO REFUNDS.
  • The rooster must be returned because we donate them to needy families. We do not make money off any of our rooster returns. We also want to see the rooster to ensure it is indeed ours.
  • Large fowl chicks are guaranteed hens but no other breed of chick is guaranteed.
  • Baby geese, guineas, ducks, bantams and turkeys are all straight run.

If an order must be cancelled due to our fault

  • You will be offered a 100% refund
  • Or you can choose an alternative bird.

If you choose to cancel a pre-paid order

  • Any credit card, Venmo, payment fees or any fees at all charged during checkout will not be refunded.
  • Deposits are non-refundable. If you choose to pay in full in advance and then need to cancel, we will refund 50% of the payment. Once you pay a deposit we have now ordered and reserved those birds for you. If you cancel that makes a problem for us with space, time and feed plus we may have lost sales while holding those birds for you.
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